24 x 7 Customer Support
FAQ
How can I purchase the skin care system if I live outside the united states?
Please contact [email protected] for international shipping options and pricing if you live in another country.
Is this for sensitive skin types?
SiaraLuxTM is made of non-toxic and natural ingredients. If you have a known allergy, please check the ingredients. The system works well for most people with sensitive skin, but everyone is different. We suggest trying the products on a small area of the inside of your wrist and watching for any skin reaction for 24 hours before applying to your face. Then, you can try another spot test just below your jawline.
Where was the line manufactured and formulated?
It was manufactured in the United States by FDA skin care standards.
Is animal testing used?
No, we do not use any animal testing with our products.
Do the products contain animal ingredients?
No. All ingredients are vegan and do not contain any animal ingredients.
When will I see results?
Everyone is unique, so timing of results will vary from person to person. Many people report smoother skin within 3 to 7 days. For blemishes and signs of premature aging, most people see results within 4 to 6 weeks.
Are there parabens in your products?
SiaraluxTM skincare is formulated without parabens, sodium lauryl sulfates, synthetic dyes, petrochemicals, animal by-products, phthalates, GMOs, silicone, or triclosan.
Are the ingredients natural, non-gmo or organic?
SiaraLuxTM products are natural, non-toxic, non-GMO and mostly organic. The Gentle Cleanser is 68% organic, Antioxidant Serum 92% organic, Enriched Moisturizer 82% organic, and Glow Boost 99% organic.
Are the products gluten-free and soy-free?
Yes. All our products are gluten-free and soy-free.
Are the products non-comedogenic (non-pore clogging)?
Yes. Our products are non-comedogenic.
Where is SiaraLux sold?
At this time, we are selling online at siaralux.com and various retailers including Walmart and Amazon.
Do your products expire?
SiaraLuxTM products have a 2 year shelf life. Once the product is open it will last for 12 months.
Are there ingredients that are not included on the website or packaging?
No. Our products are 100% clean and we have nothing to hide, so all of our ingredients are listed on our website and the skin care boxes.
Products sometimes vary in color and aroma
Minor variances are completely normal and to be expected with natural ingredients. As an example, cold pressed oils can often be different because even though an avocado is an avocado, even their colors can be different and is why many times batches can vary from each other as far as color and their aroma. If you have any concerns, please contact us at customer support.
Does the cleanser really work to remove makeup?
Yes, Our Cucumber is a gentle cleanser. It removes makeup, including mascara, easily. We suggest using a warm wet washcloth to effectively remove the cleanser along with makeup.
How often should I use the skin care system?
For the best results, we recommend twice daily – once in the morning and then again at night.
I want to share a testimonial. Where do I send it?
We love to hear your experience and stories. Please sign into your account and provide your feedback and testimonials directly within the product detail page for the product you have purchased. You can also email your feedback to us via: [email protected]
How can I stay up to date on the latest products and promotions?
Please go to www.siaralux.com and join The SiaraLuxTM newsletter.
I am interested in selling the SiaraLux® skin system. Where do I obtain wholesale or affiliate information?
Please send an email to [email protected] and put “Wholesale” in the subject line.
Does SiaraLux® Offer a satisfaction guarantee?
Yes! SiaraLux®. we want you to be completely satisfied as we hold our products to the highest standards. If for any reason you’re not 100% satisfied with any of our products, simply contact us within 30 days from the ship date, let us know what the issue was, and we will process a refund to your credit card, or exchange the product for an alternative item.
You may return unopened product by contacting us at [email protected] to initiate a return. You can review our refund policy here.
How does the "subscribe and save" work?
Our convenient “Subscribe and Save” program is the best way to make sure you never run out of your daily essentials. Plus, you save on every order. It doesn’t get better than convenience and savings.
Of course you can always change dates, order cycles, or cancel your subscription at any time.
Here is how it works. We will automatically ship your selected supply of SiaraLuxTM products every 30 – 90 days from the date of your first order. We recommend selecting “30 days” from the drop down menu for the SiaraLuxTM Products, but if you’d like them more or less often, please make your selection before you add them item to the cart. With this easy auto-ship system, you will continue to receive your supply of SiaraLuxTM each month for as long as you stay a member of our “Subscribe and Save” program, plus you’ll be notified of exclusive offers.
The credit card you provided when you placed your initial order will be automatically charged the Subscribe And Save price when each new order processes. To cancel future shipments in the Subscribe And Save program, change your subscription settings from within your account management area or simply email [email protected] at least 5 days prior to the date that your next monthly order processes. You may change dates, order cycles, or cancel anytime without penalty. Click here to learn even more about our Subscribe And Save Program.
